Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about a new casino we should look at? This is where you reach the team behind usefieldtrip.ca. Below you'll find how to get in touch, what we can help with, and what to expect once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. Send your note to [email protected]
A quick summary of what your message is about helps us route it to the right person and get back to you faster — whether that's a factual correction, a question about how our ratings work, or something else entirely.
What We Can Help With
- Questions about our reviews — If anything in our write-ups on the casinos listed here is unclear, or you want more detail on how a bonus, payment method or game selection was assessed, ask away.
- Corrections — Casino terms, bonus offers and licensing details change often. If you notice something on the site that looks out of date, we want to know so we can check it.
- New casino tips — If you've come across a new online casino operating in Canada that you think belongs on our radar, let us know and we'll take a look as part of our ongoing research.
- Content suggestions — Want more detail on a specific topic, such as our page covering non-GamStop casino options? Tell us and we'll consider it for future coverage.
- Partnership or media enquiries — If you represent a brand or publication and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message and we will point you toward relevant support resources available across Canadian provinces.
What We Don't Cover Here
We're an independent review and comparison site — we don't process deposits, withdrawals, account verification or bonus disputes for any of the casinos we list. For those issues, contact the casino's own customer support team directly, as they hold your account details and payment history. We're happy to help if you're unsure which casino support channel to use, but the resolution itself has to come from the operator.
How We Handle Your Message
Every email is read by a real person on our team — we don't rely on automated replies to stand in for an answer. Our usual response window is around two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person on the team, we'll let you know it's being looked at rather than leave you waiting without a word.
Why Your Feedback Matters
Our rankings and mini-reviews of casinos such as those featured on this site are built on published bonus terms, licensing information, game libraries and payment options — details that shift regularly as operators update their offers. Reader feedback is one of the ways we catch changes early, alongside our own periodic checks. If something we've published no longer matches what you experienced when signing up or claiming a welcome offer, telling us helps keep the information useful for the next visitor comparing Canadian online casinos.
Thanks for taking the time to read this far. Whether it's a quick question or a detailed correction, we're glad to hear from you.