Shipping and Returns
Important Update: U.S Shipping and Duties
We have switched all U.S orders to DHL Express to minimize disruptions at the border and ensure fast delivery times. So far, we have not been subject to any additional tariffs, taxes or fees thanks to the U.S-Canada-Mexico (USMCA) agreement.
This means all U.S orders ship express with 1-2 day delivery for a flat rate shipping fee of $22, or free shipping on all orders over $150.
We've been successfully shipping with no interruptions this far, and we promise to keep you updated as trade regulations evolve.
Thank you for your patience, trust and support as we work hard to keep your Field Trip favorites in your hands.
Should you have any questions regarding your order we encourage you to contact hello@usefieldtrip.ca
Domestic Shipping
Free shipping is automatically deducted at checkout on all orders of $100 CAD or more.
All Canadian orders are shipped via Purolator or Canada Post. Please allow 48 hours for your order to be processed. During sale and Christmas periods, please allow additional time for your order to be processed. Please be aware that online orders are not processed over weekends or on public holidays. Full tracking details will be sent to customers when shipped.
Should you have any questions regarding your order we encourage you to contact hello@usefieldtrip.ca
Returns
In the event that you feel a product is not suitable, we would be pleased to coordinate a return. Kindly contact hello@usefieldtrip.ca within 14 days of receiving your order and we will contact you with the next steps. Upon receiving the return, we will process the refund to the original method of payment.
If your order arrives damaged, please send a photo of it to hello@usefieldtrip.ca. We will contact you with the next steps.